# Transform Store Returns from a Tension to a Tailwind with Purpose-Built Software ## Maximize your store P&L by eliminating shopper friction and driving better omnichannel inventory management. As returns continue to prove a challenge for profitability, many retailers nudge shoppers to make returns in-store to reduce shipping costs while garnering valuable foot traffic and new-purchase potential. Yet, returned merchandise is often marked down or gets lost in backlogs in the back of the store. Optoro Stores leverages quick-scan return codes for faster processing (getting customers out of lines and back to shopping), and automates inventory dispositioning for maximum recovery. [Contact Us](https://info.optoro.com/optoro-blue-yonder) ### Improve Store P&Ls Reduce instant markdowns of in-store returns by intelligently routing merchandise to the most-profitable destination via Optoro’s SmartDisposition® technology, whether restocking in store, ship from store, or to a DC. ### Reduce Wait Times & Friction Expedite buy online return in-store (BORIS) with an omnichannel solution that shortens queues with QR-code returns. ### Improve Inventory Management Solve the complexity of omnichannel returns while taking pressure off your associates to handle cross-channel returned inventory. ### Gain Broader Insights into Returns Aggregate cross-channel returns data for actionable insights to reduce unnecessary returns and optimize the overall returns experience whether in-store or online. ## Optoro’s Solution for Omnichannel Retailers ### Store Returns by the Numbers ## **71%** of shoppers [prefer to drop off a return](https://www.optoro.com/returns-blog/resources_lib/optoros-returns-unwrapped-survey/) at a store than to mail it back Source: Returns Unwrapped ## 9.5% Companies with extremely strong omnichannel customer engagement see a 9.5% year-over-year increase in annual revenue, compared to 3.4% growth for non-omni-minded retailers. Source: Aberdeen Group ## 49.7% of store returns are BORIS, making an omnichannel returns solution more critical than ever Source: NRF ## What is Optoro Stores? Optoro is the leading returns management system (RMS) for retailers and brands. The Optoro Stores solution couples the convenience of box-free, label-free returns for your shoppers with the power of a robust SmartDispositionⓇ engine to help get returned items to the next shopper, _faster,_ and more profitably. **For Shoppers** - Easy-to-use QR codes - Hassle-free, box-free, label-free returns - Portal & POS agnostic **For Store Operations** - Intelligent routing to improve margins and avoid markdowns - Unit-level receiving - Instant dispositioning for faster, _better_ inventory decisions ### Boost Foot Traffic, not Frustration While store returns have historically been complex to manage, with Optoro Stores you can take advantage of shoppers coming into your store without creating long-lines, complex and frustrating processes, or needing extra headcount. Offer QR-code returns for faster processing, instant refunds, and more time for shoppers to browse Provide associates with easy-to-use software that doesn’t rely on tribal knowledge or hours of training so they can focus on delighting customers Improve CSAT and NPS by providing convenient store return options while expediting the overall returns lifecycle ### Put Store Profitability Back in Stock When out-of-season or online-only inventory comes back to a store, it can often result in an instant markdown of 20-30% – crushing margins. With Optoro Stores SmartDisposition® returns software, associates can focus on engaging shoppers and let an intelligent returns engine decide the most-profitable, next-best home for returned merchandise. Real-time, rules-based disposition engine to route inventory to the highest-margin channel — whether back on the shelf, your online storefront, transferring to a different store, or shipping to a DC Simple, easy-to-use interface to process returns in back-of-house in just a few taps Enterprise-wide visibility into returned merchandise and holistic strategy for optimizing returns #### FREE DOWNLOAD ### The State of Retail Returns 2024 Returns avoidance is a short-sighted strategy for returns management. Transforming returns into revenue for 2024 is possible with these tactics and a thorough understanding of the state of the market. [Get the Report](https://info.optoro.com/report-state-of-retail-returns-2024) ## See Optoro Stores in Action Want to get a peek into how our RMS technology is changing the game for brick-and-mortar retailers? [Contact Us](https://info.optoro.com/optoro-blue-yonder) ## Features and Functionality ### Omni-Return Initiation Shoppers can start a return from anywhere, from any channel ### RMA Creation Track returns volume and trends before items are on their way back to your store ### Intelligent Dispositioning Automate and optimize routing of store returns faster, improving inventory accuracy and profitability ### Omni-Return Insights Understand enterprise-wide returns data to reduce overall return rates and improve merchandising decisions ## Frequently Asked Questions (FAQ) ##### **Do I have to buy all of Optoro Stores or can I just buy certain modules?** Optoro is a microservices-based, API-first architecture, meaning you can select the modules that make the most sense for your business. ##### **Can I use our in-house returns portal with Optoro Stores?** Yes! Optoro has a headless architecture, so both the portal and returns dispositioning software can be deployed with your portal of choice, even home grown. ##### **Will Optoro Stores be compatible with my point of sale (POS) or order management system (OMS)?** Yes! Optoro is system-agnostic, so you can still leverage the added value of Optoro with the systems you already love, including a portal, POS, and OMS.